Our Customer Promise

Empowering you with credit that works for your life — not against it.

At Axe Micro-Enterprise Ltd., our customers are at the heart of everything we do. We exist for Kenya’s micro-entrepreneurs, small traders, and farmers — hardworking people who power our economy every single day.

We understand that access to finance can make the difference between opportunity and limitation. That’s why our promise is simple: we will always serve you with fairness, flexibility, and respect.

Our promise

We will always serve you with fairness, flexibility, and respect.

Our Promise to You

1

We Promise to Be Inclusive

We believe that access to credit is a right, not a privilege.

  • We design our products for people often left out of traditional banking — market traders, farmers, and micro-enterprises with irregular income.
  • You don’t need complex paperwork or collateral to qualify.
  • Our digital platform ensures that anyone with a phone and ambition can access finance, wherever they are.

At Axe, we meet you where you are — and grow with you.

2

We Promise to Be Flexible

We know life and business are unpredictable — and that’s okay.

  • Our loan terms are tailored to match your cash-flow patterns, business seasons, and repayment capacity.
  • We offer flexible repayment schedules and digital convenience to help you stay on track.
  • If challenges arise, our team is ready to listen and find practical solutions that keep your business moving forward.

We grow with your rhythm — not against it.

3

We Promise to Be Fair

Trust is the foundation of everything we do.

  • Our pricing is transparent: no hidden charges, no fine print.
  • We communicate clearly, so you always understand your loan terms, fees, and repayment timelines.
  • We lend responsibly — offering only what fits your ability, to help you build stability rather than debt.

We believe in fair credit that empowers, not exploits.

What You Can Expect

When you choose Axe Micro-Enterprise Ltd., you can count on:

  • Fast and simple access to digital credit via your mobile phone.
  • Transparent and honest communication every step of the way.
  • Responsive customer support, ready to guide and assist when needed.
  • A long-term partnership built on trust, not just transactions.
  • Continuous innovation to make financial access easier, smarter, and more inclusive.

Because your success is our success.

Our Commitment

We are more than a digital lender — we are your growth partner.
Axe Micro-Enterprise Ltd. commits to providing the financial support, understanding, and reliability you deserve as you build your future.

Together, we’ll keep creating pathways to progress — one customer, one business, one community at a time.

Axe Micro-Enterprise Ltd. — Credit with Integrity. Progress with Purpose.